Frequently asked questions (FAQ)
- FAQ
Thermally expandable graphite (TEG)
Frequently asked questions
General
questions
01
01. Do you have catalogs?
Yes. We have leaflets,
product grade tables and many other materials.
For inquiries, please contact our sales representative.
02. Can I have a sample of your product?
Yes. If you contact us regarding a specific product and/or for information about a product’s treatment and disposal, we will send you a sample for free.
03.Will you explain your product to me?
Yes. Our sales representative will visit you or talk with you online, whichever you prefer, to carefully explain our products.
Transactions
and sales
02
01. How should I ask for an estimate?
For inquiries, please contact our sales representative.
02. Do you have a rough estimate of the price?
Do you have a price list?
No, we do not have a price list.
We will provide an estimate for each product.
For details, please contact our sales representative.
03.What about shipping expenses?
Usually, estimates include shipping expenses.
If shipping expenses have to be paid separately, this will be stated in the estimate.
04.How long will it take from ordering to
the delivery deadline?
Usually, it is two weeks or less,
but it depends on the quantity of your purchase.
If the product you want is out of stock, we can do things that will suit your needs.
05.What are the minimum lot requirements?
The standard minimum lot is 10 kg (paper bag), though it depends on the product's grade.
For more information, please contact our sales representative.
06.How is your product shipped?
Product is shipped in 10 or 20 kg kraft paper bags or 500 kg flexible container bags.
About products
03
01. Can the rate of expansion, the ash content and other properties of TEG be changed on request?
They can be changed to some extent.
For more information, please contact our sales representative.
02. Are there any hazards when handling TEG?
No. TEG is not a hazardous material.
See the safety data sheet for more information about handling TEG.
Our sales representative will share it with you.
03.What is TEG used for?
Specifically, TEG is used in materials such as flame retardants for different types of rubber and resin for construction materials and heat-resistant materials for automobiles.Recently, TEG is expected to be used in semiconductors, 5G-related components and other heat
dissipation applications.
04.What does it look like?
It is a dark gray powder.We are able to provide a sample.
If you would like to pick it up in your hands and see it up close, contact our sales representative.
05.How does it affect the environment?
TEG contributes to the achievement of a sustainable environment as TEG-based products are able to reduce environmental impact and, in some applications, are categorized as environmentally friendly products.
Other questions
04
01. What characteristics set you apart from
other companies?
As the one and only manufacturer in Japan, our over 30-year history of sales, the consistency of the quality we achieve through rigorous manufacturing control and quality control, our extensive product lineup, and other characteristics.
02. Does your product have an expiration date?
Basically, TEG will not deteriorate. But we recommend that you use it within the first six months.
03.Can we collaborate with you on research, establish a technical partnership or other similar activity?
Yes. Contact us so we can talk about it in detail.
First, please contact our sales representative.
04. What does it look like?
It is a dark gray powder.We are able to provide a sample.
If you would like to pick it up in your hands and see it up close, contact our sales representative.
05.Where are the products made?
Our Wakayama Plant located in Wakayama City.